Privacy Policy

 This Clarification Text has been prepared by COOLPETZ in order to inform data subjects within the scope of the Personal Data Protection Law No. 6698 (“KVKK”).

1. Data Controller

In accordance with KVKK, your personal data is processed by the company acting as the data controller, whose details are provided below.

Company: COOL PETZ
Address: Yakupulu Mah. Birlik Cad. Beysan Sanayi Sitesi Şirin Kristal No: 4 A, Interior Door No: 1, Beylikdüzü / Istanbul, Turkey
Tax Office: Beylikdüzü
Email: cool@coolpetzdesign.com

Our company processes your personal data in compliance with KVKK and the relevant legislation.

 

2. Categories of Personal Data Processed

The following categories of personal data may be processed by the Company:

Identity Information
First name, last name

Contact Information
Phone number, email address, billing and shipping address

Customer Transaction Information
Order number, purchase history, request and complaint records

Financial Information
Payment method, billing details

Electronic Data
IP address, cookie data, website usage data, session records

Marketing Preferences
Email subscriptions, campaign permissions, and marketing preferences

 

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

Sales and Contract Processes
Processing orders, delivering products or services, and managing payment and invoicing operations

Customer Services
Handling requests, suggestions, and complaints, and managing customer support processes

Marketing and Communication Activities
Providing campaigns, promotions, and personalized offers (subject to explicit consent)

Fulfillment of Legal Obligations
Complying with tax, accounting, consumer law, and other legal requirements

Security and Audit Activities
Preventing fraud, ensuring system security, and maintaining log records

Analysis and Service Improvement
Analyzing data to improve customer experience and enhance service quality

4. Methods of Collection and Legal Basis for Processing Personal Data

Your personal data may be collected through automated or non-automated means via:

  • Transactions carried out on our website
  • Contact forms
  • Email correspondence
  • Call center communications
  • Cookie technologies
  • Business partners and service providers

Your personal data is processed based on the following legal grounds:

  • Explicitly stipulated by law (KVKK Art. 5/2-a)
  • Directly related to the establishment or performance of a contract (KVKK Art. 5/2-c)
  • Necessary for the data controller to fulfill its legal obligations (KVKK Art. 5/2-ç)
  • Necessary for the establishment, exercise, or protection of a legal right (KVKK Art. 5/2-e)
  • Based on the legitimate interests of the data controller (KVKK Art. 5/2-f)
  • Based on explicit consent (KVKK Art. 5/1)

 

5. Transfer of Personal Data

Your personal data may be transferred to the following parties in accordance with Articles 8 and 9 of the KVKK:

  • Shipping and logistics companies
  • Banks and payment service providers
  • E-commerce infrastructure and hosting service providers
  • Information technology and software service providers
  • Certified public accountants, legal advisors, and audit firms
  • Message Management System (İYS)
  • Authorized public institutions and judicial authorities

 

6. Transfer of Personal Data Abroad

Some of your personal data may be transferred to servers located abroad within the scope of the e-commerce infrastructure or cloud services used.

Such transfers are carried out in accordance with Article 9 of the KVKK, by implementing necessary security measures and, where required, based on explicit consent.

7. Retention Period of Personal Data

Your personal data is retained for the periods specified in the relevant legislation or for as long as required by the purposes of processing.

Sample retention periods:

  • Accounting and invoicing records: 10 years
  • Commercial contract records: 10 years
  • Customer service records: 3 years
  • Cookie data: Stored for periods depending on browser settings

At the end of these periods, personal data is deleted, destroyed, or anonymized.

 

8. Data Security

Our company takes the necessary administrative and technical measures to ensure the security of personal data.

In this context, the following measures are implemented:

  • Secure data transmission via SSL
  • Access authorization systems
  • Encryption and secure data storage methods
  • Regular data backup systems
  • KVKK awareness training for employees
  • System security and intrusion detection mechanisms

 

9. Rights of the Data Subject (KVKK Art. 11)

In accordance with Article 11 of the KVKK, data subjects have the following rights:

  • To learn whether their personal data is being processed
  • To request information if their personal data has been processed
  • To learn the purpose of processing and whether it is used in accordance with its purpose
  • To know the third parties to whom their data is transferred domestically or abroad
  • To request correction of incomplete or inaccurate data
  • To request deletion or destruction of personal data in accordance with KVKK
  • To request notification of these actions to third parties to whom data has been transferred
  • To object to outcomes that are unfavorable as a result of automated processing
  • To request compensation for damages arising from unlawful processing

 

10. Application Procedure

You may submit your requests within the scope of KVKK through the following methods:

  • By submitting a written application to the company address
  • By sending an email to cool@coolpetzdesign.com
  • By applying via Registered Electronic Mail (KEP)

Applications are evaluated free of charge. However, if the process requires an additional cost, a fee may be charged in accordance with the tariff determined by the Personal Data Protection Authority.

All applications will be concluded within 30 days at the latest.

11. Updates

This Clarification Text may be updated in line with legal regulations or changes in company processes. The updated version will be published on the website.

Effective Date: 17.03.2026
Last Updated: 17.03.2026

 

LEGAL NOTICE

1. Website Owner / Publisher

Company Name: COOLPETZ
Address: Yakupulu Mah. Birlik Cad. Beysan Sanayi Sitesi Şirin Kristal No: 4 A, Interior Door No: 1, Beylikdüzü / Istanbul, Turkey
Tax Office: Beylikdüzü
Email: cool@coolpetzdesign.com

This website (“Site”) is operated by the company whose details are provided above.

2. Hosting and Technical Infrastructure

The technical infrastructure and hosting services of the Site are provided by the following service provider:

Hosting Provider: Shopify Inc.
Website: https://www.shopify.com

For technical inquiries:

3. Definitions

Site: Refers to the domain www.coolpetzdesign.com and all related subpages.

Visitor / User: Any natural or legal person accessing the Site.

Customer / Member: Users who create an account or make purchases through the Site.

Content: All text, images, videos, graphics, logos, trademarks, designs, software, and other elements available on the Site.

4. Intellectual and Industrial Property Rights

All content, designs, images, software codes, databases, and arrangements on the Site are protected under Law No. 5846 on Intellectual and Artistic Works and relevant legislation.

Without the prior written consent of the Company, such content may not be:

  • Copied
  • Reproduced
  • Published
  • Distributed
  • Modified
  • Used for commercial purposes

Trademarks, logos, and works belonging to third parties displayed on the Site are the property of their respective owners.

5. Content and Disclaimer

Product information, images, and prices on the Site may be updated without prior notice.

In the event of obvious errors such as technical issues, typographical mistakes, or pricing errors, the Company reserves the right to cancel the order and refund the paid amount.

Visitors agree that the Company shall not be held liable for any direct or indirect damages arising from the use of the Site, except in cases of gross negligence or willful misconduct.

6. External Links

The Site may contain links to third-party websites. These links are provided solely for user convenience.

The Company has no control over the content, security, or privacy practices of such third-party websites and assumes no responsibility for them.

7. Relationship with Terms of Use

This Legal Notice should be evaluated together with:

  • Terms of Service / Terms of Use
  • Privacy Policy
  • Cookie Policy
  • KVKK Clarification Text

In case of any inconsistency between these documents, the provisions specific to the relevant subject shall prevail.

8. E-Commerce Information

The Company operates in compliance with Law No. 6563 on the Regulation of Electronic Commerce and relevant legislation.

All required informational disclosures related to e-commerce are provided on this page.

9. Personal Data and Privacy

Personal data shared through the Site is processed in accordance with the Personal Data Protection Clarification Text and the Privacy Policy.

The Company takes the necessary administrative and technical measures to ensure the security of personal data.

Commercial electronic communications are sent only with the user’s consent, and users may opt out of such communications at any time.

10. Dispute Resolution

In disputes arising from consumer transactions, the Consumer Arbitration Committees and Consumer Courts shall have jurisdiction in accordance with applicable legislation.

For other disputes, the Courts and Enforcement Offices of Istanbul (Anatolian side) shall have jurisdiction.

The applicable law shall be the laws of the Republic of Turkey.

11. Security

Transactions carried out through the Site are protected by SSL/TLS security protocols.

In cases of suspected fraud or suspicious activity, the Company reserves the right to request order verification or cancel the order.

12. Amendments and Effectiveness

The Company reserves the right to update this Legal Notice when necessary.

The updated version becomes effective as of the date it is published on the Site.

Publication Date: March 17, 2026
Last Updated: March 17, 2026

PRIVACY POLICY

Last Updated: March 17, 2026

The Cool Petz website is operated by Cool Petz. This Privacy Policy explains how your personal information is collected, used, and protected when you visit, use, or make a purchase from our website.

Our website is powered by Shopify, and certain personal data may be processed by Shopify in order to provide technical services.

By using our website, you agree to the data practices described in this Privacy Policy.

1. Personal Information We Collect

When you use our website, the following personal data may be collected:

Contact Information

  • First and last name
  • Email address
  • Phone number
  • Billing and shipping address

Order and Transaction Information

  • Purchased products
  • Payment method
  • Order history
  • Return and exchange records

Technical Data

  • IP address
  • Browser and device information
  • Website usage data
  • Cookie data

2. Methods of Collecting Personal Information

Your personal data may be collected through:

  • Placing orders via the website
  • Creating an account
  • Contacting us via forms or email
  • Cookies and similar technologies
  • Shopify and other service providers

3. Purposes of Processing Personal Data

Your personal data may be used for the following purposes:

  • Processing and delivering orders
  • Managing payment transactions
  • Providing customer support
  • Improving user experience
  • Sending marketing communications (with your consent)
  • Conducting fraud prevention and security checks
  • Fulfilling legal obligations

4. Sharing of Personal Data

Your personal data may be shared with the following parties:

  • Shipping and logistics companies
  • Banks and payment service providers
  • Shopify and technical service providers
  • Accounting, legal, and consulting service providers
  • Public authorities where required by law

Such sharing is carried out only for the provision of services or to fulfill legal obligations.

5. Cookies

Our website uses cookies to improve user experience.

Cookies may be used for:

  • Ensuring website functionality
  • Remembering user preferences
  • Analyzing site traffic
  • Supporting marketing activities

You can manage your cookie preferences through your browser settings.

6. Data Security

Cool Petz takes the necessary technical and administrative measures to ensure the security of personal data.

All data transfers on our website are protected by SSL encryption.

However, no method of data transmission over the internet can be guaranteed to be completely secure.

7. Data Retention

Your personal data is retained for as long as necessary for:

  • Processing orders
  • Fulfilling legal obligations
  • Providing customer services

8. User Rights

You have the following rights regarding your personal data:

  • To learn whether your personal data is being processed
  • To request information about processed data
  • To request correction of inaccurate or incomplete data
  • To request deletion of your data
  • To object to data processing activities

To exercise these rights, you may contact us.

9. Third-Party Links

Our website may contain links to third-party websites. Cool Petz is not responsible for the privacy practices of such websites.

10. Policy Changes

This Privacy Policy may be updated from time to time. The updated version becomes effective as of the date it is published on the website.

11. Contact

For any questions regarding this Privacy Policy, you may contact us:

Company Name: Cool Petz
Address: Yakupulu Mah. Birlik Cad. Beysan Sanayi Sitesi Şirin Kristal No: 4 A, Interior Door No: 1, Beylikdüzü / Istanbul, Turkey
Email: cool@coolpetzdesign.com