Shipping Policy
1. Order Processing
Once your order is confirmed, it will be shipped within 1–3 business days.
During public holidays, high-demand campaign periods, or stock updates, processing times may be extended by an additional 1–2 business days.
Once your order has been shipped, you will receive an automated email containing your tracking number.
2. Shipping Fees
Domestic Shipping (Turkey):
Shipping costs are calculated automatically at checkout and displayed during the order process.
International Shipping (if applicable):
Shipping fees may vary depending on the destination country and will be calculated at checkout.
From time to time, free shipping campaigns may be offered. Conditions will be clearly stated.
3. Delivery Information
Orders are shipped via our contracted courier partners.
Please ensure that your delivery address is complete and accurate. Cool Petz is not responsible for delivery issues caused by incorrect or incomplete address information. Reshipping fees may apply.
The courier company may contact you via SMS or phone prior to delivery.
4. Delivery Times
Estimated delivery times:
-
Istanbul: 1–2 business days
-
Other cities: 2–5 business days
Delivery times may vary depending on courier operations, workload, or weather conditions.
For rural or remote areas, deliveries may follow the courier’s scheduled distribution days.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking link.
You can also track your order via:
-
The “My Orders” section in your account
-
The courier company’s website using your tracking number
6. Undeliverable Shipments
If delivery cannot be completed due to absence, incorrect address, or refusal to accept the package, the shipment may be returned to us.
Once the product is returned to our warehouse, you may choose:
-
A refund (excluding shipping costs), or
-
Reshipment (additional shipping fees may apply)
7. Damaged or Missing Deliveries
If you notice any external damage upon delivery, we recommend creating a damage report with the courier and not accepting the package.
For issues noticed after delivery, please contact us within 24 hours with your order number and product photos at:
After evaluation, defective or damaged items will be replaced free of charge or refunded.
8. International Shipping (if applicable)
Cool Petz may offer international shipping to selected countries.
For international orders:
-
Delivery times may vary by destination
-
Customs duties, taxes, or import fees are the responsibility of the customer
Estimated delivery time: 5–10 business days
9. Delivery Delays
Delivery times may be affected by force majeure events such as natural disasters, severe weather conditions, strikes, or logistical disruptions.
In such cases, customers will be informed as soon as possible.
10. Contact
For any questions regarding shipping:
Customer Service Hours:
Monday – Friday | 10:00 – 18:00
11. Updates
Cool Petz reserves the right to update this Shipping Policy when necessary.
The updated version becomes effective upon publication on the website.
Published Date: 17.03.2026
Last Updated: 17.03.2026
